Marquee Insurance Group (MIG) boosted team efficiency, decreasing NOCs by 80%

Since being founded in 2014, Marquee Insurance Group (MIG) has established itself as a powerhouse in the trucking insurance industry, expanding operations into multiple locations nationwide.

With 100+ years collective experience within the transportation & risk management industry, MIG is positioned to help guide growing trucking companies through various safety and loss prevention measures and risk mitigation techniques.

With the hardening market in California, the team at CF&P Insurance Brokers was spending more and more time quoting from E&S markets and collecting premiums for agency billed policies. On top of this, CF&P did not accept credit card payments and more customers were asking to be able to pay via card. All the back and forth to manage agency billed policies was taking time away from getting a head start on renewals, an area that leadership wanted the team to focus more on.

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Ascend was used to consolidate all their payments and accounting processes onto one platform.

From the collection of premiums to the disbursements of carrier payables and commissions back to MIG, Ascend now served as the control center of all incoming and outgoing payments, automating many of the repetitive tasks previously burdening the team.

By simplifying the customer experience when invoicing and premium financing, MIG saw cancellations decrease by 80% due to an increase in auto-pay enrollment as well as more on-time payments due to personalized payment reminders automatically sent to clients.

On top of that, the MIG team was able to spend fewer hours managing back office accounting processes across billing, carrier payables, trust accounting, and reconciliations.

This allowed the team at MIG to spend less time chasing down payments and more time focused on new business and renewals. This increased team efficiency let MIG do more with the team they had, improving their financial and operational performance.